Terms and Conditions
General Information
- All prices quoted are in U.S. dollars and are confirmed at the time of reservation.
- Prices include charges for planning, servicing and operating packages and are subject to change without notice.
- Prices DO NOT include the following: passport and visa fees as required by destination traveling to, some foreign departure taxes and other government-imposed charges; and MAY NOT include porterage, gratuities, resort fees, energy surcharges.
- Continental Airlines Vacations does not accept responsibility for loss of or damage to luggage or any belongings while in the custody of any airline, bus company, or hotel.
- Airlines have specific luggage allowances. It is the passengers responsibility to comply with those allowances, or excess/overweight baggage charges may apply and will be collected at the ticket counter of the departing airport.
- Airlines have varying luggage fee policies. View details.
- By purchasing, you agree to receive e-mails related to your trip with Continental Airlines Vacations.
- OnePass miles, equal to credited flight miles are earned with the purchase of an air and hotel package. OnePass account number must be applied to your booking prior to departure.
- Continental Airlines Vacations reserves the right to vary package inclusions, itineraries, options, and in some cases, hotels if necessary.
- Once payment is applied, applicable cancellation and/or change fees will be assessed, some maybe non-refundable.
- Additional fees (departure taxes, fuel surcharges, etc.) may be charged due to changes in regulations and policies.
- Name changes made to confirmed car rental bookings may result in a price change to the current available rate.
Travel Identification
- Domestic Travel: All passengers 18 years of age or older are required to present one form of government-issued photo ID (such as a valid driver’s license) or two forms of non-photo identification, one of which must be a state or federal agency-issued (such as a U.S. Social Security card), before boarding a flight. Failure to present positive identification can result in additional screening and can result in denied boarding. No refunds will be granted due to these circumstances.
- Proof of Citizenship: To enter or return from a foreign country, all passengers are required to present appropriate documentation. Each country, including the USA, has different requirements and these requirements are subject to change at any time. It is the passengers' responsibility to have the correct documentation. For up-to-date entry requirements, see Help/FAQs. Non-U.S. citizens are also required to check for proper documentation requirements.
- For certain countries a notarized consent from both parent(s) or legal guardian(s) is required for children under age 18 traveling alone, with one parent, or in someone else’s custody; or a notarized birth certificate showing only one parent, a parent's death certificate, or a court order of child custody MAY also be permissible. Passengers are required to check for proper documentation requirements. Minors traveling alone must be met by an adult.
- Health Requirements: You are responsible for complying with the health requirements of the countries you intend to visit. Check with your physician regarding any immunizations that may be recommended or required.
NOTE: Continental Airlines Vacations is not responsible for failure to present proper documentation. Incorrect documentation could result in denied boarding or entry and forfeiture of all monies paid.
Air Transportation
- All tickets must be issued by Continental Airlines Vacations.
- Airfares are guaranteed upon receipt of full payment.
- Restrictions apply for unaccompanied minors. Please contact Continental Airlines Vacations reservations or your travel agent for further information.
- FAA regulations require that a separate seat be purchased for a child 2 years of age and older; a lap-held child under 2 years old does require a purchased ticket for travel outside U.S. 50 states at 10% of the adult base fare, plus applicable taxes and fees.
- Birth certificates may be required at check-in as proof of age.
- Passengers 15 years of age and older may legally hold a child in their lap.
- Only one child under the age of 2 years old per passenger is allowed.
Hotel Accommodations and Activities
- Continental Airlines Vacations cannot guarantee fulfillment or special arrangements or requests, such as adjoining rooms, special bed configurations, or nonsmoking room requests.
- Handicap accessibility varies widely between hotels in international destinations; although listed as handicap accessible it may not be ADA (Americans with Disabilities Act) compliant. For specific details on the accessibility of a hotel and its rooms, please contact Continental Airlines Vacations.
- Handicap accessible rooms are on a request-only basis, based on availability.
- Optional sightseeing, entertainment, and/or transportation options cannot be purchased separately.
Car Rental Information
- Each rental day is based on a 24-hour rental period beginning at the time you pick up your car.
- Drivers must have a valid driver's license held for at least one year and be at least 25 years of age
- Some countries or car categories may also stipulate a minimum or maximum age limit.
- Passport identification may be needed at the time of car pick-up in international destinations.
- Charges not included at the time of booking include: Collision Damage Waiver, Personal Accident Insurance, Theft Protection Coverage, gasoline, applicable taxes for optional services, local taxes, airport service charges, additional driver charges, and drop-off charges.
- On delivery of your car, you will be required to leave a credit card to cover the insurance deductible.
- Additional fees may apply and will vary by country.
- Car rental companies or tour operators will not make partial refunds on unused services or apply any portion of the rental to charges for gasoline, insurance, or damages.
Payment Policy
- For reservations for travel within 45 days: full payment is required at the time the reservation is confirmed.
- For reservations for travel outside of 45 days: payment may be applied as a deposit and a final payment. All payment information is required a the time of reservation; however only the deposit will be charged upon confirmation of reservation; final payment will be charged 45 days prior to departure.
- We accept the following forms of payment:
- American Express, Visa, MasterCard, Discover, and Diner's Club, including Carte Blanche and Montage
- Continental Airlines Vacations Travel Certificates
- Continental Airlines-issued Electronic Travel Certificates will be accepted as payment towards the air portion of a Continental Airlines Vacations package. Travel must be in accordance with the terms and conditions on the certificate. To redeem you must:
- Call Continental Airlines Vacations at 1-800-829-7777 to make your reservation and indicate that you are using a Continental Airlines-issued Electronic Travel Certificate as a form of payment (these cannot be redeemed via the website).
- Provide the Promotions Code and PIN located in the upper right hand corner of the Electronic Travel Certificate at the time of reservation.
- Hotels and suppliers may have more restrictive rules for holiday and special packages; special payment policies may apply
Cancellation Policy
The following are per person cancellation fees; additional charges may be assessed by Continental Airlines Vacations suppliers.
| |
Reservations with a cancellation date
All fees indicated are per person |
| Reservation Type and Components |
Outside of 45 Days Prior to Departure |
11-45 Days Prior to Departure |
0-10 Days Prior to Departure |
| Air and Land Reservations |
Air, hotel and/or car rental |
Varies depending on destination, airfare type, and other components, and will be displayed at time of booking. |
Non-refundable |
| Travel Protection Plan and other non-refundable items |
Non-refundable |
| Form of refund * |
Original form of payment |
Non-refundable |
 |
| Land-Only Reservations |
Hotel/Transfer or Hotel/Rental Car |
$100 |
$150 |
Non-refundable |
| Travel Protection Plan and other non-refundable items |
Non-refundable |
| Form of refund * |
Original form of payment |
Non-refundable |
Please note that a change of destination, travel date, passenger name, or class of service is considered a cancellation and will incur applicable cancellation fees.
Certain airfares may be non-refundable.
Hotel penalties, including hotel voucher programs, may vary by hotel, season, and time of departure.
Some land-only hotels are non-refundable; these will be identified in the hotel rate rules and when checking availability.
Examples of "other non-refundable items" are train tickets, event or show tickets, theme park passes, etc.
*Refund = total cost of booking less fees and non-refundable services.
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Rules and Restrictions
- Additional fees (departure taxes, fuel, surcharges, etc.)
may be charged due to changes in regulations and policies.
- By purchasing, you agree to receive e-mails related to your trip with Continental Airlines Vacations.
