Frequently Asked Questions
 Why should I purchase a vacation package with Continental Airlines Vacations?
By purchasing air, hotel, and activities with Continental Airlines Vacations, you are saving time as well as money. We combine airfare with negotiated hotel rates, car rental and optional activities, and pass the savings to you.
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What origins and destinations does Continental Airlines Vacations offer?
Continental Airlines Vacations offers vacation packages from any city in the U.S. and Canada served by Continental Airlines and its codeshare partners. We go to vacation destinations around the world including the U.S., Canada, Mexico, the Caribbean, Costa Rica, Europe, and Asia.
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Why aren't all destinations and packages available to purchase online?
Some of our more specialized packages — escorted tours and some Europe and Asia packages — require customization, and need to be handled by one of our professional travel agent partners or our Reservations Center. In addition, our reservationists are able to submit a request for special services such as handicap-accessible rooms. Please call our Reservations Center at 1-800-829-7777 or a professional travel agent to purchase these types of vacations.
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How do I get the best value for my vacation?
There are several ways to find the best deal on your vacation. Check the Deals area for money-saving offers or special values on your vacation package. Other tips on getting the best value include planning your vacation as far in advance as possible, comparing midweek and weekend prices, and if you are flexible, taking your vacation during non-peak times.
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What hotel classification system do you use?
Our hotel ratings
reflect the opinions from a variety of expert sources including our own experienced Product Managers, customer feedback, and travel industry reference materials.
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What does European Plan (EP) and All-Inclusive (AI) mean?
Many Mexican and Caribbean resorts offer a European Plan and/or an All-Inclusive plan. A European Plan hotel rate does not include any meals or beverages. An All-Inclusive hotel rate includes all meals, beverages, and some activities. All-Inclusive plans do vary, so please check the specific hotels for details.
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What are the luggage policies for Continental Airlines Vacations?
Airlines have varying luggage fees and policies. View luggage fee details by carrier. For other luggage policy information, contact the airline operating your flight. |
Where can I get passport, visa, and health requirement information?
Domestic Travel
All passengers 18 years of age or older are required to present one form of government-issued photo ID (such as a valid driver's license) or two forms of non-photo identification, one of which must be state or federal agency-issued (such as a U.S. Social Security card), before boarding a flight. Failure to present positive identification may result in additional screening and can result in denied boarding. No refunds will be granted due to these circumstances.
International Travel
Passport requirements have changed. Government legislation now requires all people traveling via air outside their country of citizenship to have a passport. Failure to present proper documentation can result in denied boarding and no refunds will be granted. For complete details, see Entry Requirements.
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How do I make a reservation?
If you already know what destination you'd like to go to and what hotel you'd like to stay at, go to the Book section, call us direct at 1-800-829-7777, or contact your travel agent.
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What are promotional codes and how do I use them?
Continental Airlines Vacations creates promotional codes to reward you with a specific discount. You can find promotional codes in the Deals section of the website or vacation specials via Continental Airlines e-mail, which highlights the newest and greatest Continental Airlines Vacations values.
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How do I reserve more than one room?
Currently, up to four hotel rooms can be reserved on one booking. If you need more than four rooms, they can be reserved by calling the Continental Airlines Vacations Reservations Center at 1-800-829-7777 or your professional travel agent. If you prefer to purchase your vacation online, you can make separate bookings with up to four additional hotel rooms per booking.
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How do I make a special room request?
Requests such as bed type, non-smoking rooms, cribs, and rollaways can be made during the reservation process. For more advanced requests or handicap-accessible rooms, please contact Continental Airlines Vacations Reservations Center at 1-800-829-7777 or your professional travel agent.
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Is it safe to purchase a vacation via the Internet?
Totally and completely. When you sign in to make a reservation, all your transactions are protected by advanced web technology called Secure Sockets Layer (SSL) encryption. SSL encrypts your credit card number, name, address, and phone number before they travel over the Internet. This makes doing business with us over the Internet as secure as purchasing by phone.
However, we understand that each person has their own level of comfort when it comes to making a purchase via the Internet, and for that reason, you may also call our Reservations Center at 1-800-829-7777 or your professional travel agent.
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How do I reserve a destination wedding or honeymoon package?
Destination wedding or honeymoon packages to the Caribbean, Mexico, Las Vegas, and Hawaii are available from SelectEscapes. For more information or to reserve a romance vacation package, see our SelectEscapes section or contact one of our SelectEscapes specialists at 1-877-595-3300.
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How do I reserve a luxury vacation package?
We offer luxury vacation packages through SelectEscapes, featuring first-class or BusinessFirst® airfare, upscale accommodations, private transfers, customized tours, and more, to London, Las Vegas, Hawaii, and select destinations in Mexico, the Caribbean, Arizona, California, and Florida. For more information or to purchase a luxury vacation package, see our SelectEscapes section, or contact one of our SelectEscapes specialists at 1-877-595-3300.
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How do I reserve a ski vacation package?
Continental Airlines Vacations offers ski vacation packages, featuring airfare, accommodations, rental cars, lift tickets, and more, to the U.S., Canada, and Europe. For more information or to book your ski vacation package, visit www.covski.com or contact reservations at 1-800-778-5547.
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Can I purchase airfare only?
Continental Airlines Vacations is the primary vacation package provider for Continental Airlines. With departures from the United States and Canada, Continental Airlines Vacations offers outstanding negotiated rates on hotel stays and/or car rentals/transfers packaged with Continental Airlines airfare. To purchase air only, please contact Continental Airlines at 1-800-523-3273 or go to www.continental.com.
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Are all taxes included in the price?
Taxes are not included in advertised prices but are included in prices quoted via our website or Reservations, with the exception of flights departing from select destinations in Latin America and the Caribbean. If you are traveling to one of these select destinations, the departure tax will need to be paid at the airport before you fly home. Departure tax amounts vary, but the specific amount you need to pay will be noted on your travel documents.
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Can I use my Continental Airlines-issued Electronic Travel Certificate for complimentary air with a Continental Airlines Vacations package?
Yes, Continental Airlines-issued Electronic Travel Certificates will be accepted as payment towards the air portion of a Continental Airlines Vacations package. Travel must be in accordance with the terms and conditions on the certificate. To redeem you must:
- Call Continental Airlines Vacations at 1-800-829-7777 to make your reservation and indicate that you are using a Continental Airlines-issued Electronic Travel Certificate as a form of payment (these cannot be redeemed via the website).
- Provide the Promotions Code and PIN located in the upper right hand corner of the Electronic Travel Certificate at the time of reservation.
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What forms of payment do you accept?
We accept credit cards as form of payment. You may use American Express, Visa, MasterCard, Discover, or Diners Club including Carte Blanche and Montage. Other forms of payment are Continental Airlines Vacations-issued gift cards or travel certificates.
Continental Airlines-issued Electronic Travel Certificates will be accepted as payment towards the air portion of a Continental Airlines Vacations package. Travel must be in accordance with the terms and conditions on the certificate. To redeem you must:
- Call Continental Airlines Vacations at 1-800-829-7777 to make your reservation and indicate that you are using a Continental Airlines-issued Electronic Travel Certificate as a form of payment (these cannot be redeemed via the website).
- Provide the Promotions Code and PIN located in the upper right hand corner of the Electronic Travel Certificate at the time of reservation.
NOTE: Agency-issued MCOs or ARC Tour Orders are NOT accepted as a form of payment for Continental Airlines Vacations packages.
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Why should I purchase the Travel Protection Plan or the Travel Protection Plan PLUS?
We highly recommend purchasing our Travel Protection Plan, as it protects you and your travel investment before and during your vacation. With the Pre-Departure Cancellation Waiver benefit available with the Plan, you can cancel your trip up to the moment of your scheduled departure for any reason and have your travel investment protected.
The Travel Protection Plan also has a hurricane policy that refunds the cost of your vacation and protects you from most cancellation penalties if your destination is under a hurricane, watch or warning, as declared by the National Hurricane Center (NHC). You can cancel your vacation up to the moment of departure and receive a full refund — including the cost of the Travel Protection Plan. For residents of New York, the hurricane coverage is available separately without purchase of the Travel Protection Plan. Contact the group department for details on hurricane coverage for group bookings.
In addition, we also offer Travel Protection Plan PLUS, which includes all the benefits of the Travel Protection Plan, plus a lowest price guarantee.
Either Plan must be purchased within seven (7) days of initial deposit.
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Do you offer gift cards?
Yes, we offer gift cards in a variety of dollar amounts and they can be purchased online. If you have several gift cards, they may be redeemed towards a single purchase. If you are not sure of the balance on your gift card, you are able to check the balance online.
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How do I modify a reservation?
To modify a reservation, go to My Reservations. Enter the lead traveler's last name and one of the following: booking number, e-mail address, or frequent flyer number.
The following fields can be modified:
- Frequent flyer program and membership number
- Passport information
- Emergency contact information
If you are having problems modifying your reservation or need to make changes to items other than those listed, call Continental Airlines Vacations at 1-800-829-7777 or contact your travel agent.
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Can I add to a current reservation?
The following can be added to a confirmed or held reservation if travel is outside of 10 days of departure:
- Ground transportation (car rentals, limousines, or transfers)
- Activities
- Travel Protection Plan
To add an option to a reservation, go to My Reservations.You will need the booking number, e-mail address or frequent flyer number to modify the reservation. If you are having problems modifying the reservation or would like to add an option within 10 days of travel, call 1-800-829-7777.
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How do I cancel a reservation?
To cancel a reservation, go to My Reservations. Enter the lead traveler's last name and one of the following: booking number, e-mail address, or frequent flyer number. Click the Cancel button at the bottom of your itinerary. Cancel fees may apply and are outlined in the cancel fee section of your itinerary. If you are having problems canceling your reservation, call Continental Airlines Vacations at 1-800-829-7777 or contact your travel agent.
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How do I get my confirmation e-mail and travel documents?
If you have made a reservation online, you will receive a confirmation e-mail. The confirmation will contain:
- The itinerary and a listing of all items you have purchased.
- The reservation number.
- A toll-free number to call if you have any questions regarding your reservation.
E-documents are available for all destinations. Certain options do require paper documents to be mailed or express mailed. If you have selected e-documents as a form of delivery method for a reservation and qualify for e-documents, your documents are e-mailed within 24-48 hours of making the reservation.
For options that do not qualify for e-documents and a reservation was made 11 days or more before departure, travel documents will be mailed the next business day via first-class mail for non-negotiable items or express mailed for negotiable items. If you made the reservation within 11 days, documents will be sent via an overnight express mail service and the amount for express delivery will be included in your booking.
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What if there is a problem while on vacation?
In your travel documents, you will be provided a toll-free number that will connect you to our Destination Help Center. This call center is staffed 24 hours a day, 365 days a year, to assist you with any problem that may arise.
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What happens if there is a hurricane?
Continental Airlines Vacations covers you in the event that a hurricane threat affects your departure city or your vacation destination. See our hurricane travel policy for more information.
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How can I check in for my Continental Airlines Vacations flight?
You can check in online, via an automated airport check-in kiosk, or at a Continental Airlines check-in counter.
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