United Vacations/Continental Airlines Vacations Integration

As Continental Airlines and United Airlines continue their merger into a single airline, so will their vacation brands. Effective September 17, 2011, Continental Airlines Vacations has become United Vacations for all new reservations.

Have an existing reservation?

If you have an existing reservation with Continental Airlines Vacations, you can access your reservation, update your traveler information, add services or payment, and retrieve your travel documents here. Note: Your travel documents and flight information will not change.

Planning your next getaway?

If you are planning your next getaway, you have come to the right place for great service and a fantastic vacation. United Vacations offers the lowest available airfares on both Continental Airlines and United Airlines combined with great accommodations and activity options at a great price, guaranteed.
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Frequently Asked Questions:

  1. What happens if I already had a vacation booked on Continental Airlines Vacations?

  1. The integration will not impact your upcoming travel through Continental Airlines Vacations. Continental Airlines Vacations will continue to service existing passengers. Please check your travel documents in order to make sure you are checking in at the correct airline kiosk.

  1. Can I still travel after the integration date?

  1. Yes, the integration will not affect your travel plans. You can still travel as scheduled. The two vacation brands are being integrated ahead of the final integration between the two airlines.

  1. What is different for United Vacations?

  1. With United Vacations, you will experience the same wide variety of products, with the addition of escorted tours, a dive program, and more.

  1. What is different now that Continental Airlines Vacations has become United Vacations?

  1. With United Vacations, you will experience the same wide variety of products, and high service levels you enjoyed with Continental Airlines Vacations, with the exciting addition of Walt Disney World® Resorts. Plus, you'll have more destinations and flights to choose from, including benefits with the MileagePlus® Program.

  1. Does this mean the airlines were integrated on September 17, 2011, too?

  1. No, Continental Airlines and United Airlines are not operating under a single operating certificate yet.They are still going through the lengthy process of integrating the two airlines into one and that process isn't expected to be fully complete until sometime in 2012.

  1. What if my reservation was put on hold through Continental Airlines Vacations prior to September 17?

  1. Go to My Reservations, call 1-800-829-7777, or contact your travel agent to modify or confirm your reservation.

  1. How do I modify my existing Continental Airlines Vacations reservations?

  1. Go to My Reservations, call 1-800-829-7777, or contact your travel agent.

  1. I have a Continental Airlines Vacations promo code. Can I use it on United Vacations?

  1. No, however you can visit the Deals section at unitedvacations.com to find the same or similar offers or promo codes.

  1. I have a Continental Airlines Vacations E-certificate. Can I use it on United Vacations?

  1. Yes, as long and the booking dates and travel dates are still valid.

  1. I won a Continental Airlines Vacations trip certificate, is it still valid on United Vacations?

  1. Yes, all trip certificates will be honored on United Vacations as long as booking dates and travel dates are still valid.

  1. I have a Continental Airlines Vacations Gift Card. Can I use it on United Vacations?

  1. Yes, and you can also check the balance online.

  1. I have a Continental Airlines Vacations Travel Voucher. Can I use it on United Vacations?

  1. Yes. You can also check the balance online.

  1. I have a Continental Airlines issued Electronic Travel Certificate (ETC.) Can I use it on United Vacations?

  1. Yes, Continental Airlines-issued Electronic Travel Certificates will be accepted as payment towards the air portion of a United Vacations package. Travel must be in accordance with the terms and conditions on the certificate. To redeem you must:

    • Call United Vacations at 1-888-854-3899 to make your reservation and indicate that you are using a Continental Airlines-issued Electronic Travel Certificate as a form of payment (these cannot be redeemed via the website).
    • Provide the Promotions Code and PIN located in the upper right hand corner of the Electronic Travel Certificate at the time of reservation.

  1. If I have an existing Continental Airlines Vacations reservation, will I receive new documents?

  1. No, you can use the documents you already received.

  1. Will I earn OnePass or MileagePlus miles? Also, will my OnePass Miles transfer over to MileagePlus?

  1. Travelers will be able to continue to earn miles with either OnePass or MileagePlus until the two programs are integrated. Learn more regarding the integration of the frequent flier programs.

  1. Can I use miles to upgrade?

  1. Yes, however you must call the carrier you are booked on, with your OnePass or MileagePlus number, to determine if your airfare is eligible for an upgrade.

  1. Where do I check in at the airport?

  1. All travelers should check in with their operating carriers. Please note that some Continental Airlines check-in counters have been changed to United Airlines. In this case, you will be able to check-in with United.

  1. If I have booked transfers, who do I look for when I arrive in the destination?

  1. If your vacation package includes transfers from Continental Airlines Vacations, please continue to look for the Continental Airlines Vacations signage.

  1. Who do I contact if I have an in-destination issue?

  1. All in-destination issues will continue to be handled via our Destination Help Center. The number is contained within your travel documents.

  1. Who do I contact if I have a post-travel customer relations issue?

  1. Contact Customer Relations or your travel agent.

  1. How do I start booking United Vacations?

  1. Simply go to United Vacations, call 1-888-854-3899, or contact your travel agent.

  1. What carriers can be booked on United Vacations?

  1. United Vacations offers air service on United, Continental, Air Canada, Lufthansa, Austrian, and their codeshare partners.

  1. How do I find more information on how I will earn miles with a United Vacations package?

  1. It's easy to earn miles with United Vacations, just by providing your OnePass or MileagePlus number when making a reservation. Learn how to earn more miles.

  1. Who do I call for questions on an existing Continental Airlines Vacations booking?

  1. Please call 1-800-829-7777 or your travel agent.

  1. Who do I call for questions on an existing Continental Airlines Vacations Dive booking?

  1. Please call 1-888-970-4114 or your travel agent.

  1. Who do I call for questions on an existing Continental Airlines Vacations escorted tours booking?

  1. For tours in Asia, please call 1-800-829-7777. For escorted tours in all other locations, please call 1-866-574-2855. Or, contact your travel agent.

  1. Who do I call for questions on an existing Continental Airlines Vacations Ski booking?

  1. Please call 1-800-778-5547 or your travel agent.

  1. What phone number do I call to book a new vacation?

  1. All new bookings will be handled by United Vacations at 1-888-854-3899.